Returns & Refunds

We want every order to arrive in perfect shape. If something goes wrong, we'll make it right. Here's how it works.

1. All sales are final

Ruby Dew Nectar is a consumable product that hummingbirds eat, so for their safety we can't accept returns or exchanges once an order has shipped.

• No returns: once an order leaves us, it can't be sent back for a refund or exchange.
• Bird safety: we never restock or resell products that have left our hands, so every bag you receive is sealed and untouched.

2. When we'll make it right

We'll send a free replacement or a full refund if:

• It arrived damaged: a torn, opened or unsealed bag, or a crushed box with damaged contents.
• It's the wrong item: you received a different pack than you ordered.
• It never arrived: tracking shows no delivery 7 days after the expected date.

3. How to submit a claim

Please contact us within 48 hours of delivery (or of the expected delivery date for a missing package):

• Step 1, take photos: a clear photo of the shipping box and of the product.
• Step 2, email us: send your order number and photos to gerald@rubydewnectar.com.
• Step 3, we review: we'll reply within 1–2 business days.

4. Resolution

If your claim is approved, we'll ship a replacement at no cost or issue a full refund to your original payment method, at our discretion. Refunds usually appear within 5–10 business days, depending on your bank.

Please don't mail damaged products back unless we ask you to. Once your claim is processed, simply dispose of the damaged product.

Questions?

Email us anytime at gerald@rubydewnectar.com. We're happy to help.